Assistant Store Manager – Auto Parts (Bilingual)

O'Reilly Auto Parts; Kent (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance +/

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is hiring a leadership-focused Store Team Leader in Kent, WA. The role guides staff to deliver outstanding service to both retail and professional customers, while ensuring coverage during peak hours and maintaining training standards.

Responsibilities include recruiting, coaching, and evaluating team members, answering calls per policy, and managing store operations from order processing to returns handling. Bilingual ability is encouraged.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc.).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Spanish

Job description

O'Reilly Auto Parts is hiring a leadership-focused Store Team Leader in Kent, WA. The role guides staff to deliver outstanding service to both retail and professional customers, while ensuring coverage during peak hours and maintaining training standards.

Responsibilities include recruiting, coaching, and evaluating team members, answering calls per policy, and managing store operations from order processing to returns handling. Bilingual ability is encouraged.