Bilingual Animal Care & Resource Counselor

Dakin Humane Society; McKnight and Bay (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

PTO

Excellent benefits

Bonus program

Job summary

Dakin Humane Society is seeking full-time Animal Resource Counselors to support pets and people in our community. You will be the first contact for families, assisting via email, phone, and in-person, while splitting time between hands-on animal care and a call-center environment.

Qualifications include at least 1 year in customer service, fluency in English and Spanish, and proficiency with Microsoft Office/Google Workspace. Weekend and holiday flexibility is required.

Qualifications

• At least 1 year of customer service experience, ideally in a fast-paced environment.
• Bilingual English/Spanish (fluent writing/speaking).
• Comfort delivering customer service as first point of contact for pet families.
• Proficiency in Microsoft Office/Google Workspace.
• Ability to adapt to technology and work well in a team.

Responsibilities

• Serve as first contact for pet families via email, phone, and in-person.
• Spend part of the day on animal care tasks and part in a call center.
• Collaborate with a supportive, dedicated team.
• Maintain a positive attitude and handle varied situations with care.

Skills

Customer service

Bilingual English/Spanish

Team collaboration

Microsoft Office

Google Workspace

Weekend/holiday availability

Tools

Microsoft Office

Google Workspace

Job description

Dakin Humane Society is seeking full-time Animal Resource Counselors to support pets and people in our community. You will be the first contact for families, assisting via email, phone, and in-person, while splitting time between hands-on animal care and a call-center environment.

Qualifications include at least 1 year in customer service, fluency in English and Spanish, and proficiency with Microsoft Office/Google Workspace. Weekend and holiday flexibility is required.