Bilingual Animal Resource Counselor (English/Spanish required)

Dakin Humane Society; McKnight and Bay (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

PTO

Excellent benefits

Bonus program

Job summary

Dakin Humane Society is seeking full-time Animal Resource Counselors to support pets and people in our community. You will be the first contact for families, assisting via email, phone, and in-person, while splitting time between hands-on animal care and a call-center environment.

Qualifications include at least 1 year in customer service, fluency in English and Spanish, and proficiency with Microsoft Office/Google Workspace. Weekend and holiday flexibility is required.

Qualifications

• At least 1 year of customer service experience, ideally in a fast-paced environment.
• Bilingual English/Spanish (fluent writing/speaking).
• Comfort delivering customer service as first point of contact for pet families.
• Proficiency in Microsoft Office/Google Workspace.
• Ability to adapt to technology and work well in a team.

Responsibilities

• Serve as first contact for pet families via email, phone, and in-person.
• Spend part of the day on animal care tasks and part in a call center.
• Collaborate with a supportive, dedicated team.
• Maintain a positive attitude and handle varied situations with care.

Skills

Customer service

Bilingual English/Spanish

Team collaboration

Microsoft Office

Google Workspace

Weekend/holiday availability

Tools

Microsoft Office

Google Workspace

Job description

Are you passionate about helping animals and their people? Dakin Humane Society is seeking full-time Animal Resource Counselors to provide resources to pets and people in our community. This full-time role is perfect for someone who thrives in a mission-driven, dynamic environment.

What We’re Looking For:

• You should be comfortable delivering customer service in a fast-paced environment. You’ll be the first point of contact for pet families in need and answering a variety of requests through email, on the phone, and in-person. You will spend part of your day doing hands‑on animal care and part of the day in a call center environment.
• At least 1 year of experience in customer service, ideally in a fast‑paced environment.
• Ability to adapt to technology, learn quickly, and work well in a team.
• Flexibility to work weekends and holidays as needed.
• A positive attitude, excellent communication skills, a sense of humor, and the ability to handle both joyful and tough situations when animals and people need us the most.
• Collaborate with a supportive and dedicated team.

Why You’ll Love Working at Dakin:

• We’re mission-driven, passionate, and we believe in the power of kindness. Also, there’s a good chance you’ll spend your day surrounded by adorable animals—it doesn’t get much better than that.
• We believe people are good and will make the best decisions for animals when treated with understanding and given the right resources. You’ll be part of that mission!
• Excellent benefits including extremely generous PTO for full-time employees (like 30 days in your second year of full-time employment, 35 days in your third year)!

Requirements:

• Bilingual English/Spanish (fluent writing/speaking)
• Strong knowledge of basic domestic animal care and humane handling.
• Proficiency in Microsoft Office/Google Workspace.
• A passion for animal welfare and a soft spot for wet noses and wagging tails.
• Must be at least 18 years of age.

Pay:

$17.00/hour

Sign-On Bonus!

Bilingual English/Spanish candidates who apply to Dakin will receive a $500 bonus if they are hired and after they successfully reach 90 days of employment. Bilingual candidates must be fluent in both written and verbal communication to qualify for this bonus.

Come be part of an organization that’s committed to making a difference in the lives of animals and the community!