Bilingual Client Care Rep — Spanish Speaker

Animal Care Center of NYC; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

PTO package

Medical, dental and vision insurance

401K and Pension

Life Insurance

On-the-job training

Job summary

Animal Care Center of NYC in Manhattan, NY is seeking a Client Care Representative (Spanish-speaking) to greet clients, guide them through admissions and services, and provide information on fees and requirements. The role emphasizes compassionate client interactions and coordination with multiple departments.

The position requires a high school diploma, at least 1 year of customer service, full bilingual Spanish proficiency, and the ability to lift up to 50 lbs.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service experience is required.
• Positive, compassionate attitude, and good computer skills required.
• Treats animals and people with respect, viewing individuals as collaborators.
• Ability to lift up to 50 lbs and stand for 8+ hours.
• Must be bilingual in Spanish.

Responsibilities

• Greet clients and connect them to other departments.
• Provide information about ACC services including animal admission, adoption, health and behavior.
• Answer questions about fees, legal requirements, TNR, external resources.
• Provide professional communications via email, phone and in-person interactions.
• Register dogs for NYC dog licenses online and collect appropriate fees.
• Provide empathetic service to clients and their pets.

Skills

Customer service

Bilingual Spanish

Documentation

Communication

Lift 50 lbs

Education

High school diploma or equivalent

Job description

Animal Care Center of NYC in Manhattan, NY is seeking a Client Care Representative (Spanish-speaking) to greet clients, guide them through admissions and services, and provide information on fees and requirements. The role emphasizes compassionate client interactions and coordination with multiple departments.

The position requires a high school diploma, at least 1 year of customer service, full bilingual Spanish proficiency, and the ability to lift up to 50 lbs.