Bilingual Client Care Representative - Spanish (Shelter)

Nycacc; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

PTO including vacation time, birthdays

Health, dental, vision insurance

401K and Pension

Overtime eligibility

Job summary

Animal Care Centers NYC (ACC) is seeking a Client Care Representative who is Spanish-speaking to be the face of the organization in Manhattan. You will greet clients, connect them with the right departments, and explain services including admissions, adoption, health and behavior.

The role requires at least a high school diploma, one year of customer service, bilingual Spanish, compassion, good computer skills, and the ability to lift up to 50 lbs and stand long hours; you will document

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service experience is required.
• Positive, compassionate attitude, and good computer skills required.
• Treats animals and people with respect, viewing individuals as collaborators.
• Ability to thrive in a fast-paced, high-stress environment.
• Competent in clearly documenting conversations and interactions.
• Ability to lift up to 50 lbs and stand for 8+ hours.
• Must be bilingual in Spanish.

Responsibilities

• Provide prompt, well-informed greeting for all clients entering ACC.
• Determine the nature of each client’s visit and direct to appropriate department.
• Explain services including animal admission, adoption, health and behavior.
• Answer questions about fees, legal requirements, and external resources.
• Register dogs for NYC dog licenses online and collect fees.
• Provide empathetic support to clients experiencing pet-related challenges.

Skills

Customer service experience

Bilingual in Spanish

Computer skills

Compassionate attitude

Documentation

Physical stamina

Team communication

Education

High school diploma or equivalent

Job description

Animal Care Centers NYC (ACC) is seeking a Client Care Representative who is Spanish-speaking to be the face of the organization in Manhattan. You will greet clients, connect them with the right departments, and explain services including admissions, adoption, health and behavior.

The role requires at least a high school diploma, one year of customer service, bilingual Spanish, compassion, good computer skills, and the ability to lift up to 50 lbs and stand long hours; you will document