Spanish-Speaking Admissions Counselor (Animal Welfare)

Nycacc; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

PTO including vacation/birthdays/p个人众

Health, dental, vision insurance

401K and pension

On-the-job training

Staff trainings

Job summary

ACC is seeking an Admissions Counselor to welcome owners and pets, assess situations, and provide resources to support humane outcomes. The role focuses on preventing surrender, guiding pathways, and documenting animal history to facilitate placement decisions.

The position involves collaborating with multiple departments, maintaining client confidentiality, and ensuring compassionate service in a fast-paced shelter environment.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of customer service experience.
• Positive, compassionate attitude and good computer skills.
• Treats animals and people with respect.
• Capable of maintaining discretion and confidentiality.
• Ability to lift up to 50 lbs and stand 8+ hours.

Responsibilities

• Provide surrender prevention options and alternatives to shelter relinquishment.
• Assist clients in the admittance of animals through comprehensive interviews and paperwork.
• Accurately record all information about the animal’s history, health, and behavior in shelter software.
• Communicate with multiple departments to ensure resources and support are available for pets and owners.

Skills

Customer service

Compassionate attitude

Excellent computer skills

Discretion and confidentiality

Documentation

Physical stamina

Education

High School Diploma or equivalent

Job description

ACC is seeking an Admissions Counselor to welcome owners and pets, assess situations, and provide resources to support humane outcomes. The role focuses on preventing surrender, guiding pathways, and documenting animal history to facilitate placement decisions.

The position involves collaborating with multiple departments, maintaining client confidentiality, and ensuring compassionate service in a fast-paced shelter environment.