Bilingual Admin Assistant — Customer Service (EN/ES)

Btg-Solutions-Inc; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Dental insurance

Vision insurance

Job summary

PRV Audio is seeking a full-time Bilingual Administrative Assistant (Customer Service) to handle a range of administrative tasks and serve as the first point of contact for the company.

Based in Pompano Beach, FL, the role requires strong organization, excellent verbal and written communication in English and Spanish, and proficiency with Microsoft Word and Excel. Occasional office tasks and event coordination are included.

Qualifications

• Good organizational and time-management skills.
• Excellent verbal and written communication skills.
• Working knowledge of office procedures and office equipment.
• Strong computer skills with emphasis on Microsoft Word and Excel.
• Excellent Customer Service skills.
• Bilingual English/Spanish (Fully fluent levels in both- must be able to speak, read, and write in both languages without limitations and assistance).

Responsibilities

• Answer and appropriately route all incoming calls for various business units from the USA and Latin America with courtesy, speed, and accuracy; screen and forward incoming phone calls.
• Monitoring call and mail histories to ensure that all customers have been assisted.
• Processing exchanges and refunds in ways congruent with our policies.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Provide general information regarding routine inquiries from customers, and refer non-routine, sensitive, and/or complex requests for information and other inquiries or complaints to the Customer Service Manager.
• Receives, sorts, and distributes daily mail/deliveries.
• Maintaining a clean and organized workspace.
• Helping team members with other office tasks as designated.
• Perform general office duties, such as ordering office supplies and equipment.
• Perform data entry and research.
• Coordinate team meetings and company events.

Skills

Bilingual English/Spanish

Customer Service

Office Procedures

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Job description

PRV Audio is seeking a full-time Bilingual Administrative Assistant (Customer Service) to handle a range of administrative tasks and serve as the first point of contact for the company.

Based in Pompano Beach, FL, the role requires strong organization, excellent verbal and written communication in English and Spanish, and proficiency with Microsoft Word and Excel. Occasional office tasks and event coordination are included.