Bilingual Admin Assistant: Dispatch & Customer Support

Augment; Town of Florida (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Full-time stability

Community impact

Job summary

Augment in Pembroke Pines, FL is seeking an Administrative Assistant to provide clerical and administrative support to departmental managers. You will handle data entry, reporting, and internal/external communication, with daily coordination across teams and customers.

Must be bilingual (English/Spanish) and proficient in Word/Excel. The role involves office-based tasks, dispatch coordination, and maintaining records in a fast-paced environment.

Qualifications

• Must be bilingual English/Spanish (fluent).
• Must have proven customer service experience and advanced computer skills.
• Experience with data entry, dispatching, and problem solving; familiarity with Word/Excel and email.

Responsibilities

• Assist with troubleshooting and resolving safety, service, and operational issues.
• Create, distribute, and close out customer tickets daily.
• Maintain and distribute department-related information and records.
• Communicate with supervisors, managers, and dispatch regarding operational issues.
• Complete and maintain reports as directed by management.
• Use software tools for procurement, time/attendance, safety incidents, and contract labor tracking.
• Support data collection and reporting for incentive pay programs.
• Assist with financial processes, including payments and expense tracking.
• Contribute to implementation of operational projects.
• Communicate with customers regarding service issues, and with employees regarding schedules and work assignments.
• Enter and maintain Service Machine SMART data daily (as required).
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Organizational skills

Communication skills

Computer skills

Data entry

Microsoft Office

Route management systems

Education

High School Diploma or GED

Tools

Route management systems

Job description

Augment in Pembroke Pines, FL is seeking an Administrative Assistant to provide clerical and administrative support to departmental managers. You will handle data entry, reporting, and internal/external communication, with daily coordination across teams and customers.

Must be bilingual (English/Spanish) and proficient in Word/Excel. The role involves office-based tasks, dispatch coordination, and maintaining records in a fast-paced environment.