Bilingual Spanish- Account Specialist

AttainFinance; London (KY); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

Vision

401k

Life Insurance

Disability

Other voluntary coverages

Job summary

Attain Finance, a leading consumer credit lender, is seeking an Account Specialist to join our hybrid team. You will contact clients with overdue accounts, negotiate repayment plans, and ensure compliance with FDCPA, FCRA, and internal policies while contributing to lower delinquency rates.

Ideal candidates have 1+ year in collections or financial services, fluent in English and Spanish, strong negotiation skills, and proficiency with Microsoft Office.

Qualifications

• 1+ year experience in collections, customer service, or financial services.
• Fluency in English and Spanish.
• Strong communication and negotiation skills across languages.
• Ability to handle sensitive conversations with empathy and professionalism.
• Familiarity with debt collection laws and practices.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail, organizational skills, and decision-making abilities.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Contact customers via phone, email, or mail to recover outstanding debts
• Negotiate payment arrangements and settlements in line with company guidelines
• Maintain accurate records of all communications and recovery activities
• Collaborate with internal departments to resolve account discrepancies
• Escalate unresolved or high-risk accounts to supervisors or legal teams
• Adhere to FDCPA, FCRA, and other regulatory requirements
• Provide second-voice support when needed to assist with escalated calls
• Participate in team meetings and training sessions to stay updated on policies and best practices
• Meet or exceed individual and team recovery targets
• Maintain professionalism and confidentiality in all customer interactions

Skills

Bilingual English/Spanish

Debt collection knowledge

Negotiation skills

Customer service

Communication

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Overview

***This is a hybrid role, working approximately 25% of time in office and the remainder of time remotely.***

Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect® and Heights Finance. Each brand is constantly evolving to better serve our customers.

Responsibilities

The Account Specialist is responsible for contacting clients with overdue accounts, negotiating repayment plans, and ensuring compliance with company policies and legal regulations. This role plays a critical part in maintaining the financial health of the organization by reducing delinquency rates and improving recovery outcomes.

Key Responsibilities

• Contact customers via phone, email, or mail to recover outstanding debts
• Negotiate payment arrangements and settlements in line with company guidelines
• Maintain accurate records of all communications and recovery activities
• Collaborate with internal departments to resolve account discrepancies
• Escalate unresolved or high-risk accounts to supervisors or legal teams
• Adhere to FDCPA, FCRA, and other regulatory requirements
• Provide second-voice support when needed to assist with escalated calls
• Participate in team meetings and training sessions to stay updated on policies and best practices
• Meet or exceed individual and team recovery targets
• Maintain professionalism and confidentiality in all customer interactions

Qualifications

Skills & Qualifications

• 1+ year experience in collections, customer service, or financial services
• Fluency in English and Spanish
• Strong communication and negotiation skills across languages
• Ability to handle sensitive conversations with empathy and professionalism
• Familiarity with debt collection laws and practices
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail, organizational skills, and decision-making abilities
• Ability to work independently and collaboratively in a team environment

Work Environment & Requirements

• Full-time position with flexible scheduling, including rotational shifts
• Must be able to work in a fast-paced, high-volume call center environment
• Remote work requirements:

• Quiet, private workspace free of background noise
• Hardwired connection to modem using ethernet cable
• High-speed internet (minimum 50 Mbps download & 5 Mbps upload)

Remote work is 3 days at home and 2 days in office; subject to change based on productivity results

Education or Equivalent Experience

• Minimum educational requirement: High School Diploma, General Equivalency Diploma (GED), or equivalent experience
• Associate degree or higher is preferred
• Commitment to continuous learning and applying industry best practices throughout the client life cycle

Hours of Operation: Monday-Friday 8:00 AM-9:00 PM Eastern; Sat 8:00 AM-12:00 PM Eastern.

Base Hourly Rate: $19.00 - $20.00

The base hourly range represents the low and high end of the anticipated hourly range for this position based on thestate average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are also eligible for the following benefits: Paid Time Off, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.

This employer participates in E-Verify for US-based hires.

#ATTAINFINANCE #ATTAINRP

EEO Statement

Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca.