Bilingual Account Manager — Hospitality Client Partner

MasterCorp, Inc.; Irwindale (CA); On-site; USD 50,000 - 63,000; Full time

Job summary

MasterCorp, Inc. is seeking an Account Manager to deliver exceptional service to our commercial clients in the hospitality sector. The role focuses on site visits, reporting, and coordinating with Area Managers to ensure services meet contracts.

Candidates should have an associate's degree or equivalent, at least two years of management experience, strong communication, and proficiency with Microsoft Office. Weekend and after-hours work may be required.

Qualifications

• Associate's degree or equivalent combination of education and work experience.
• Two years of progressive management responsibility.
• Proven ability to communicate clearly and professionally with guests, site staff, and MasterCorp employees by written and verbal means.
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
• Excellent verbal and written communication skills – Bilingual is a plus.
• Ability to work irregular hours including weekends and after hours.

Responsibilities

• Regularly perform customer site visits/inspections to maintain an excellent relationship with customers.
• Submit daily reports based on customer visits/inspections or customer communications regarding MCS services.
• Respond to customer emails promptly and accurately.
• Perform tenant visits and inspections - submitting reports of the visits to Area Managers of results.
• Follow up on visits and inspections to ensure any issues indicated are corrected promptly.
• Assist with overseeing and managing payroll.
• Assist Branch Manager in maintaining/managing budgets for each building.
• Assist in providing necessary supplies and tools for each job site.
• Manage monthly supplies orders to ensure compliance with budgets.
• Assist in generating tag jobs.
• Maintain continuous communication with Area Managers to ensure services are performed as contracted.

Skills

Communication skills

Organizational skills

Customer service

Bilingual (plus)

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Job description

MasterCorp, Inc. is seeking an Account Manager to deliver exceptional service to our commercial clients in the hospitality sector. The role focuses on site visits, reporting, and coordinating with Area Managers to ensure services meet contracts.

Candidates should have an associate's degree or equivalent, at least two years of management experience, strong communication, and proficiency with Microsoft Office. Weekend and after-hours work may be required.