Bilingual Account Manager | Commercial Cleaning | Los Angeles, CA

LE002 MasterCorp Commercial Services, LLC; Irwindale (CA); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Competitive pay

Piece rate pay

401(k)

Paid vacation

Health benefits

Life insurance

Tuition reimbursement

Job summary

MasterCorp, Inc. is seeking an Account Manager to ensure services meet client expectations across hospitality sites. You will regularly visit client locations, submit reports, and maintain strong relationships with Area Managers and clients.

The role requires excellent communication, organization, and the ability to manage multiple tasks, including payroll oversight and budget support, with a flexible schedule including weekends and after hours.

Qualifications

• Required/preferred experience education associate’s degree or an equivalent combination of education and work experience.
• Two years of progressive management responsibility directly related to the position.
• Proven ability to communicate clearly and professionally with guests, site staff, and MasterCorp employees by written and verbal means.
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
• Proficient in Microsoft Office Suite (Word, Excel, etc.)
• Excellent verbal and written communication skills – Bilingual is a plus.
• Ability to work irregular hours including weekends and after hours.

Responsibilities

• Regularly perform customer site visits/inspections to maintain an excellent relationship with customers.
• Submit daily reports based on customer visits/inspections or customer communications regarding MCS services.
• Respond to customer emails promptly and accurately.
• Perform tenant visits and inspections – submitting reports of the visits to Area Managers of results.
• Follow up on visits and inspections to ensure any issues indicated are corrected promptly.
• Assist with overseeing and managing payroll.
• Assist Branch Manager in maintaining/managing budgets for each building.
• Assist in providing necessary supplies and tools for each job site.
• Manage monthly supplies orders to ensure compliance with budgets.
• Assist in generating tag jobs.
• Maintain continuous communication with Area Managers to ensure services are performed as contracted.

Skills

Communication

Time management

Multitasking

Bilingual

Education

Associate’s degree or equivalent

Tools

Microsoft Office Suite

Excel

Word

Job description

Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. The Account Manager ensures services provided by MasterCorp Commercial Services (MCS) meets or exceeds the expectations of our customers.

ESSENTIAL FUNCTIONS

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Regularly perform customer site visits/inspections to maintain an excellent relationship with customers.
• Submit daily reports based on customer visits/inspections or customer communications regarding MCS services.
• Respond to customer emails promptly and accurately.
• Perform tenant visits and inspections – submitting reports of the visits to Area Managers of results.
• Follow up on visits and inspections to ensure any issues indicated are corrected promptly.
• Assist with overseeing and managing payroll.
• Assist Branch Manager in maintaining/managing budgets for each building.
• Assist in providing necessary supplies and tools for each job site.
• Manage monthly supplies orders to ensure compliance with budgets.
• Assist in generating tag jobs.
• Maintain continuous communication with Area Managers to ensure services are performed as contracted.

QULAIFICATIONS AND EDUCATION REQUIREMENTS

• Required/preferred experience education associate’s degree or an equivalent combination of education and work experience.
• Two years of progressive management responsibility directly related to the position.
• Proven ability to communicate clearly and professionally with guests, site staff, and MasterCorp employees by written and verbal means.
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
• Proficient in Microsoft Office Suite (Word, Excel, etc.)
• Excellent verbal and written communication skills – Bilingual is a plus.
• Ability to work irregular hours including weekends and after hours.

The Account Manager is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management. #MasterCorp

Salary

The salary range provided for this position is$49,650.00 - $62,925.00, and will be based on a variance of considerations such as skills, qualifications and experience.

Physical Requirements

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Perks

• Competitive Pay at All Levels.
• Our Housekeepers make more with Piece Rate Pay – designed to reward efficiency and timeliness!
• 401(k) Retirement Plan with Company Matching.
• Paid Vacation and Sick Time.
• Medical, Dental and Vision Benefits.
• Company-Paid Life Insurance and Short-Term Disability.
• Tuition Reimbursement.

About Us

With over 40 years of experience, MasterCorp is a leader in hospitality services, renowned for our expertise, quality, and commitment to excellence. We provide a comprehensive range of services, including Housekeeping; Commercial Facility Maintenance and Janitorial; Floor Care; Engineering; and Commercial Laundry, supporting clients across diverse industries with dependable, fully customizable solutions. At MasterCorp, our People Proud culture is guided by our Core Values of Integrity, Respect, Dependability, Pride, and Quality. Our Associates are more than a team—they’re family. We believe in recognizing each individual’s contributions and fostering a welcoming environment where teamwork thrives, and growth is encouraged. Whether on the frontlines or behind the scenes, their efforts are essential to our success.