Multi-Site Hospitality Account Manager (Orange County)

Contract Services Group, Inc; Brea (CA); On-site; USD 72,000 - 82,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Job summary

Contract Services Group, Inc. is seeking a field-based Account Manager to oversee day-to-day operations and service delivery for multiple client locations in Orange County.

The role requires hands-on leadership, regular travel, and strong client relationships with a focus on safety and service quality. The ideal candidate has hospitality leadership experience, excellent communication skills, and the ability to manage multiple sites and schedules.

Qualifications

• Minimum 2 years of leadership, supervisory, or account management experience within the hospitality industry or related service operations.
• Experience leading employees and managing day-to-day service operations.
• Strong client service, relationship management, leadership, and problem-solving skills.
• Ability to manage multiple client locations and competing priorities.
• Experience with scheduling, timekeeping, labor management, and/or budget-related reporting.
• Strong organizational and verbal and written communication skills.
• Ability to work independently and learn systems used for scheduling, timekeeping, reporting, and operational management.
• Valid driver’s license and driving record that meets CSG Risk Management requirements.
• Workplace safety/Cal/OSHA knowledge and multi-site management experience preferred.

Responsibilities

• Serve as the primary operational contact for assigned accounts and build strong relationships with client representatives.
• Oversee multiple Orange County client locations and maintain a consistent on-site presence based on operational needs.
• Understand each account’s scope of work, staffing requirements, schedules, service expectations, and client procedures.
• Conduct regular site visits to monitor service quality, staffing, cleanliness, safety, and overall performance.
• Respond promptly to client requests, concerns, and service issues and identify opportunities for improvement.
• Provide day-to-day leadership and direction to employees and supervisors assigned to client locations.
• Partner with Talent Acquisition and Operations to maintain appropriate staffing levels and participate in hiring, onboarding, training, and scheduling as needed.
• Coach employees and address attendance, conduct, performance, and workplace concerns, partnering with Human Resources when appropriate.
• Monitor employee timekeeping, labor hours, overtime, staffing levels, and account performance within established budget expectations.
• Ensure required operational reports, inspections, and documentation are completed accurately and on time.
• Promote CSG safety policies and safe work practices and ensure workplace injuries, incidents, hazards, and safety concerns are promptly reported.
• Partner with Operations, Human Resources, Safety, Risk Management, and other CSG departments as needed to support employees and client accounts.

Skills

Leadership experience

Client service

Scheduling / timekeeping

Multi-site management

Communication

Scheduling systems

Education

High school diploma or equivalent

Associate or bachelor’s degree in Hospitality Management/Operations (preferred)

Tools

Scheduling systems

Timekeeping systems

Job description

Contract Services Group, Inc. is seeking a field-based Account Manager to oversee day-to-day operations and service delivery for multiple client locations in Orange County.

The role requires hands-on leadership, regular travel, and strong client relationships with a focus on safety and service quality. The ideal candidate has hospitality leadership experience, excellent communication skills, and the ability to manage multiple sites and schedules.