Bilingual Account Advisor | Insurance & Financial Growth

Durand Christian; Silver Spring, Northern (MD, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Competitive salary

Job summary

Durand Christian State Farm Agent Team Member in Silver Spring is hiring a bilingual Client Account Representative. You will be the primary contact for clients, handling insurance needs, servicing policies, and identifying opportunities to cross-sell State Farm products.

Excellent communication, empathy, and attention to detail are essential for success. The role emphasizes customer focus, relationship building, and growth within a supportive team environment.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.
• Sales or customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual (English & Spanish)

Communication skills

Problem-solving

Self-motivated

Sales or customer service experience

Job description

Durand Christian State Farm Agent Team Member in Silver Spring is hiring a bilingual Client Account Representative. You will be the primary contact for clients, handling insurance needs, servicing policies, and identifying opportunities to cross-sell State Farm products.

Excellent communication, empathy, and attention to detail are essential for success. The role emphasizes customer focus, relationship building, and growth within a supportive team environment.