Bilingual Insurance Advisor & Customer Success Specialist

State Farm Agent; Silver Spring (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

State Farm Agent (Christian Durand) is seeking a Client Account Representative who is bilingual in English and Spanish to provide exceptional service and build lasting customer relationships. You will handle policy changes, billing questions, and account servicing while identifying cross-selling opportunities to enhance customer coverage.

Join a team focused on helping clients protect what matters most, with opportunities for advancement and a competitive salary in Gaithersburg, MD.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Strong communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual English-Spanish

Customer service

Sales experience

Communication

Job description

State Farm Agent (Christian Durand) is seeking a Client Account Representative who is bilingual in English and Spanish to provide exceptional service and build lasting customer relationships. You will handle policy changes, billing questions, and account servicing while identifying cross-selling opportunities to enhance customer coverage.

Join a team focused on helping clients protect what matters most, with opportunities for advancement and a competitive salary in Gaithersburg, MD.