Bilingual Insurance Client Advocate - Customer Service & Sales

Christian Durand - State Farm Agent; Silver Spring (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

Christian Durand - State Farm Agent in Silver Spring, MD seeks a bilingual (English/Spanish) Client Account Representative to deliver outstanding service, answer questions, process changes, and identify opportunities to cross-sell State Farm products.

You will build lasting relationships, maintain accurate account records, and collaborate with the agency team to meet goals while adhering to insurance regulations.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.
• Sales or customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual English/Spanish

Strong communication

Self-motivated

Sales / Customer service

High-stress handling

Job description

Christian Durand - State Farm Agent in Silver Spring, MD seeks a bilingual (English/Spanish) Client Account Representative to deliver outstanding service, answer questions, process changes, and identify opportunities to cross-sell State Farm products.

You will build lasting relationships, maintain accurate account records, and collaborate with the agency team to meet goals while adhering to insurance regulations.