Bilingual Insurance Support & Client Care Specialist

Durand Christian; Silver Spring, Northern (MD, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

State Farm Agent office in Silver Spring is seeking a Customer Service Representative to join as a Client Account Representative. The role involves serving customers, answering questions, processing changes, and identifying opportunities to cross-sell.

This full-time position requires bilingual English and Spanish, with a focus on delivering exceptional service, building relationships, and helping clients protect what matters most.

Qualifications

• Bilingual English and Spanish (written and spoken).
• Strong communication and problem-solving skills.
• Self-motivated with a positive attitude and work ethic.
• Sales or customer service experience preferred.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the best coverage.
• Educate customers about State Farm products and services.
• Identify opportunities to cross-sell and recommend additional products.

Skills

Bilingual English/Spanish

Communication skills

Self-motivated

Sales or customer service experience

Job description

State Farm Agent office in Silver Spring is seeking a Customer Service Representative to join as a Client Account Representative. The role involves serving customers, answering questions, processing changes, and identifying opportunities to cross-sell.

This full-time position requires bilingual English and Spanish, with a focus on delivering exceptional service, building relationships, and helping clients protect what matters most.