Bilingual Insurance Client Advisor (English/Spanish)

Christian Durand; Gaithersburg, Northern (MD, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Christian Durand State Farm Agent in Gaithersburg is seeking an Acquisition Specialist - State Farm Agent Team Member who delivers outstanding service to customers, assists with policy changes, and helps protect what matters most.

This full-time role requires bilingual English and Spanish communication, attention to detail, and a passion for helping people. You will build relationships, explain insurance options, and identify cross-sell opportunities.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.
• Sales or customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual English/Spanish

Job description

Christian Durand State Farm Agent in Gaithersburg is seeking an Acquisition Specialist - State Farm Agent Team Member who delivers outstanding service to customers, assists with policy changes, and helps protect what matters most.

This full-time role requires bilingual English and Spanish communication, attention to detail, and a passion for helping people. You will build relationships, explain insurance options, and identify cross-sell opportunities.