Bilingual Insurance Account Specialist (English/Spanish)

State Farm Agent; Silver Spring (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

Christian Durand - State Farm Agent is seeking a bilingual Client Account Representative (English/Spanish) in Maryland to deliver outstanding service, process policy changes, and identify cross-sell opportunities. You will support customers with insurance and financial service needs and maintain accurate account records.

This role emphasizes relationship building, communication, and attention to detail, with a focus on helping clients protect what matters most.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Strong communication and problem-solving abilities.
• Self-motivated with a positive attitude and work ethic.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual EN/ES

Customer service

Sales experience

Communication skills

Problem solving

Time management

Job description

Christian Durand - State Farm Agent is seeking a bilingual Client Account Representative (English/Spanish) in Maryland to deliver outstanding service, process policy changes, and identify cross-sell opportunities. You will support customers with insurance and financial service needs and maintain accurate account records.

This role emphasizes relationship building, communication, and attention to detail, with a focus on helping clients protect what matters most.