Patient Access Scheduler – Medical Appointments & Guidance

Norton Healthcare; Louisville (KY); On-site; USD 40,000 - 52,000; Full time

Job summary

Norton Healthcare is seeking an Access Center Coord to schedule medical provider appointments across the Norton system, including primary care and specialists. You will schedule based on protocols, availability, and payor source, and handle requests via phone or electronic channels to direct patients to the appropriate care path.

The role emphasizes accurate scheduling, efficient workflow, and patient-centered service within a large healthcare network in Louisville, Kentucky.

Qualifications

• One year customer service experience with external and/or internal customers.

Responsibilities

• Schedule medical provider appointments using the EMR system.
• Schedule based on clinical protocols, availability and payor source.
• Manage appointment requests from both phone (inbound/outbound) and electronic channels.
• Direct patients to the best option for medical care within the Norton Healthcare system.

Skills

Customer service

Tools

EMR system

Job description

Norton Healthcare is seeking an Access Center Coord to schedule medical provider appointments across the Norton system, including primary care and specialists. You will schedule based on protocols, availability, and payor source, and handle requests via phone or electronic channels to direct patients to the appropriate care path.

The role emphasizes accurate scheduling, efficient workflow, and patient-centered service within a large healthcare network in Louisville, Kentucky.