Bike Technician: Expert Repairs & Customer Experience

Dick's Sporting Goods; Woodcrest (MD); On-site; USD 20,664 - 30,307; Part time

Job summary

DICK'S Sporting Goods in Woodcrest, MD is seeking a Bike Technician to provide expert bicycle repair and create a world-class customer experience in the Bike Department. You will build and repair bikes, advise customers, and promote warranty and loyalty programs.

This role emphasizes selling through engagement, maintaining in-store presentation, following safety procedures, and supporting the team across the store.

Qualifications

• Experience maintaining and repairing bicycles.
• Strong customer-focused skills and passion for cycling.
• Ability to promote warranty, loyalty programs and seasonal promotions.
• Commitment to safety procedures and loss prevention.

Responsibilities

• Provide exceptional customer service in the Bike Department.
• Build and repair bicycles following established procedures.
• Assist with assembly of related equipment as needed.
• Promote warranty sales, Scorecard loyalty program, and other promotions.
• Meet or exceed sales goals through bike sales and related merchandise.
• Maintain merchandise presentation and signage to company standards.
• Support the store team and perform other tasks as assigned by management.

Skills

Customer service

Bike knowledge

Sales

Communication

Team player

Job description

DICK'S Sporting Goods in Woodcrest, MD is seeking a Bike Technician to provide expert bicycle repair and create a world-class customer experience in the Bike Department. You will build and repair bikes, advise customers, and promote warranty and loyalty programs.

This role emphasizes selling through engagement, maintaining in-store presentation, following safety procedures, and supporting the team across the store.