Bike Technician & Customer Experience Specialist

DICK'S Sporting Goods, Inc.; Columbia (SC); On-site; USD 15,000 - 21,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Bike Technician to deliver a differentiated cycling experience. You will build and repair bikes, advise customers, and demonstrate product knowledge to match rider needs.

This role focuses on hands-on service in the Bike Department and contributing to a welcoming store environment. You will adhere to safety procedures, maintain merchandise presentation, and work with teammates to meet store goals.

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.

Responsibilities

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Skills

Bike maintenance

Customer service

Tools

Bike tools

Repair equipment

Job description

DICK'S Sporting Goods is seeking a Bike Technician to deliver a differentiated cycling experience. You will build and repair bikes, advise customers, and demonstrate product knowledge to match rider needs.

This role focuses on hands-on service in the Bike Department and contributing to a welcoming store environment. You will adhere to safety procedures, maintain merchandise presentation, and work with teammates to meet store goals.