Bike & Snow Department Lead

Sun & Ski Sports; Houston (TX); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Pay: Hourly Rate + Commission

Health, Vision, and Dental Insurance

Employer-Paid Basic Life Insurance

Accident Insurance, Critical Illness,

Hospital Indemnity, Pet Insurance, IDT

ID Theft & Legal

Paid Time Off (PTO)

401 (k) Plan + Company Match

Employee Purchase Discount

Product Knowledge/Training Adventure

Job summary

Sun & Ski Sports in Houston, TX is seeking a driven Hardgoods Coordinator to lead our Bike & Snow departments and deliver exceptional customer experiences. You’ll drive efficiencies, coach a professional team, and focus on operational excellence in a fast-paced retail environment.

The role emphasizes team development, data-driven strategies, and hands-on service leadership to enhance sales and customer satisfaction while maintaining department standards and product knowledge.

Qualifications

• 1+ years of management experience leading a team.
• 2+ years of retail bike shop and snow sports industry experience.
• Outdoor Enthusiast with passion for cycling, skiing/snowboarding, water sports, surfing, swimming, skating, skateboarding, and more!
• Proven networking, recruiting, interviewing, training, and team development.
• Exceptional interpersonal and communication skills to build relationships with vendors, buyers, store teams, and upper management.
• Excellent organizational and time management abilities, with the capacity to multi-task.
• Strong analytical and problem-solving skills with keen attention to detail.

Responsibilities

• Serve in a supervisory capacity, including opening and closing the store as needed.
• Ensure your team consistently delivers exceptional customer service, exceeding expectations.
• Provide high-quality and timely bike service, maintaining the integrity and performance of all equipment.
• Train and develop team members in effective selling strategies and drive a culture of continuous improvement.
• Create and implement strategic plans to increase department sales using data analysis and goal setting.
• Maintain a visually appealing department that meets company standards and inspires customers.
• Identify operational problems and opportunities, and present viable, results-oriented solutions.
• Ensure all employees follow company policies and procedures.
• Attend Bike & Snow clinics (in-store and off-site) to maintain up-to-date product knowledge.
• Represent and promote Sun & Ski Sports within the local cycling and snow sports communities.
• Support and participate in bike and cycling events, strengthening community relationships.

Skills

Leadership

People skills

Communication

Analytical thinking

Time management

Goal setting

Team development

Job description

Sun & Ski Sports in Houston, TX is seeking a driven Hardgoods Coordinator to lead our Bike & Snow departments and deliver exceptional customer experiences. You’ll drive efficiencies, coach a professional team, and focus on operational excellence in a fast-paced retail environment.

The role emphasizes team development, data-driven strategies, and hands-on service leadership to enhance sales and customer satisfaction while maintaining department standards and product knowledge.