Bike Sales Lead & Customer Experience Coach

Retail Concepts, Inc.; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Sun & Ski Sports in Austin is seeking a driven Bike Sales Coordinator who thrives in a dynamic, customer-focused environment. You will lead a team, deliver high-quality bike services, and ensure a compelling in-store experience aligned with our brand standards.

The role requires coaching staff, optimizing merchandising, and coordinating bike clinics and local events.

If you love cycling and outdoor adventures, Sun & Ski Sports Austin offers a fast-paced, team-driven environment with room to grow.

Qualifications

• 1+ years of management experience in retail
• 2+ years in retail sales and/or bike shop
• Knowledge of inventory control and shrink reduction

Responsibilities

• Champion a customer-first culture, ensuring every guest receives exceptional service that exceeds expectations.
• Deliver prompt, high-quality bike services, repairs, and fittings tailored to each customer’s needs.
• Train and develop store associates on effective selling strategies and product knowledge with a focus on continuous improvement.
• Coach and inspire your team to reach individual and store goals in a motivating, team-oriented environment.
• Oversee the visual presentation of the bike department to ensure a compelling, brand-aligned shopping experience.
• Keep merchandising fresh and customer-friendly, adhering to Sun & Ski standards.
• Monitor and minimize inventory shrink, enforce accurate cash handling, and uphold operational integrity.
• Ensure full adherence to company policies and procedures across your team.
• Actively participate in bike clinics (both in-store and off-site) to stay ahead of product trends and enhance your team’s expertise.
• Represent Sun & Ski Sports within the local cycling community, promoting our brand and building relationships.
• Support and lead bike/cycling events, cultivating a vibrant and engaged customer base.
• Maintain clear and consistent communication with store leadership and corporate partners to align with company goals and initiatives.
• Identify challenges and opportunities within your department and propose innovative, actionable solutions.

Skills

Management experience

Retail sales

Inventory control

Networking & team development

Interpersonal communication

Organizational skills

Analytical thinking

Outdoor cycling enthusiasm

Job description

Sun & Ski Sports in Austin is seeking a driven Bike Sales Coordinator who thrives in a dynamic, customer-focused environment. You will lead a team, deliver high-quality bike services, and ensure a compelling in-store experience aligned with our brand standards.

The role requires coaching staff, optimizing merchandising, and coordinating bike clinics and local events.

If you love cycling and outdoor adventures, Sun & Ski Sports Austin offers a fast-paced, team-driven environment with room to grow.