Store Operations Lead - Retail & Inventory

Sun & Ski Sports; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Employer-Paid Basic Life Insurance

Accident Insurance

Paid Time Off (PTO)

401 (k) Plan + Company Match

Employee Purchase Discount

Job summary

Sun & Ski Sports is seeking an Operations Coordinator to join our Houston team. The role emphasizes efficient front-end and back-end store operations, cash handling accuracy, and leadership in the absence of store managers.

You will monitor cash processes, oversee eCommerce fulfillment, manage inventory movements, and supervise staff training. A detail-oriented, organized professional with retail experience thrives here in a fast-paced outdoor gear retailer environment.

Qualifications

• 1+ years of management experience.
• 2+ years of retail experience with knowledge of store operations and shrink reduction.
• Excellent interpersonal and communication skills for building relationships with vendors, buyers, store teams, and management.
• Proven analytical and problem-solving skills with strong attention to detail.
• Highly organized with effective time management and multi-tasking capabilities.
• Outdoor Enthusiast with a passion for skiing/snowboarding, cycling, water sports, surfing, swimming, skating, or skateboarding.

Responsibilities

• Oversee all non-sales functions of the store, including front-end and back-end operations.
• Monitor cashier performance daily to ensure accuracy, speed, and customer satisfaction.
• Lead store operations in the absence of store managers, ensuring consistency and accountability.
• Manage bank deposits and cash handling procedures, including reconciling receipts, resolving discrepancies, and ensuring cash control.
• Identify and resolve register errors, and implement preventive solutions.
• Oversee eCommerce fulfillment processes, ensuring timely and accurate order handling.
• Handle inventory transfers in and out of the store, maintaining up-to-date Distro Status Reports.
• Manage the markdowns process, ensuring accurate and timely execution.
• Oversee freight receiving, including paperwork, drop shipments, and sensor tagging of merchandise.
• Process mark-outs-of-stock, warranty claims, and returns to vendors accurately and efficiently.
• Maintain store appearance, ensuring register areas and facilities meet company visual standards.
• Organize and maintain stockroom and back-of-house areas.
• Lead and manage the in-store training process for associates.
• Ensure consistent and accurate CRM data collection.
• Review and act on the Weekly Compliance Report to ensure store readiness.
• Oversee tech shop administrative functions, including paperwork and forms processing.
• Manage store supply ordering and inventory.
• Train, develop, and evaluate associates on key operational procedures.
• Assist with year-end inventory preparation and execution.

Skills

Management experience

Retail experience

Communication skills

Analytical skills

Time management

Multi-tasking

Outdoor enthusiasm

Job description

Sun & Ski Sports is seeking an Operations Coordinator to join our Houston team. The role emphasizes efficient front-end and back-end store operations, cash handling accuracy, and leadership in the absence of store managers.

You will monitor cash processes, oversee eCommerce fulfillment, manage inventory movements, and supervise staff training. A detail-oriented, organized professional with retail experience thrives here in a fast-paced outdoor gear retailer environment.