Bike Shop Service Advisor — Customer Care & Repairs

Wheel & Sprocket; Delafield (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401k program

Product discounts

Bike-commuter credits

Fringe benefits

Job summary

Wheel & Sprocket is seeking a Service Advisor to blend sales and service by evaluating bicycle issues and recommending repairs, services, parts and accessories. You will engage customers with hospitality, uphold brand standards, and process service orders while supporting store operations.

The role requires 1–3+ years in bicycle retail or service, and proficiency with Google Apps and Ascend RMS. This position may be full-time or part-time and involves occasional travel to other locations or

Qualifications

• 1-3+ years bicycle industry or retail experience preferred.
• Proficient with Google Apps (email, calendar, drive) and Ascend RMS.

Responsibilities

• Interact with customers with excellent hospitality and provide great recommendations.
• Process sales and service orders, check-ins/outs, and returns.
• Support in-store events and inventory as needed.

Skills

Customer service

Sales skills

Communication

Attention to detail

Tools

Google Apps

Ascend RMS

Job description

Wheel & Sprocket is seeking a Service Advisor to blend sales and service by evaluating bicycle issues and recommending repairs, services, parts and accessories. You will engage customers with hospitality, uphold brand standards, and process service orders while supporting store operations.

The role requires 1–3+ years in bicycle retail or service, and proficiency with Google Apps and Ascend RMS. This position may be full-time or part-time and involves occasional travel to other locations or