Service Advisor - Delafield, WI

Wheel & Sprocket; Delafield (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401k program

Product discounts

Bike-commuter credits

Fringe benefits

Job summary

Wheel & Sprocket is seeking a Service Advisor to blend sales and service by evaluating bicycle issues and recommending repairs, services, parts and accessories. You will engage customers with hospitality, uphold brand standards, and process service orders while supporting store operations.

The role requires 1–3+ years in bicycle retail or service, and proficiency with Google Apps and Ascend RMS. This position may be full-time or part-time and involves occasional travel to other locations or

Qualifications

• 1-3+ years bicycle industry or retail experience preferred.
• Proficient with Google Apps (email, calendar, drive) and Ascend RMS.

Responsibilities

• Interact with customers with excellent hospitality and provide great recommendations.
• Process sales and service orders, check-ins/outs, and returns.
• Support in-store events and inventory as needed.

Skills

Customer service

Sales skills

Communication

Attention to detail

Tools

Google Apps

Ascend RMS

Job description

Wheel & Sprocket is a growing, nationally-recognized specialty bicycle retailer with a robust brick-and-mortar and online presence. As the face of the Service Department, a Service Advisor integrates the sales and service experience by evaluating customer bicycle issues and recommending repairs, services, parts and accessories.

Job Description

Technical responsibilities

• Excellent hospitality skills: be friendly and available while interacting with customers while providing great recommendations
• Follow our selling and service recommendation process while upholding the vision, mission and values of Wheel & Sprocket
• Answering phone calls, service check in and check out, creating sales and work orders, returns, S/Os, store transfers, returns and special orders
• Proper use of Ascend Multipoint inspection sheet
• Process warranty claims with Trek
• Stay current with all training materials and support in-store events
• Participate in physical inventory and cycle counts as needed

Personal responsibilities

• Strong ability to communicate well with customers, colleagues and other stakeholders
• Strong work ethic to get the job done
• Possesses a creative eye and attention to detail
• Hearing feedback well and making necessary changes
• Giving feedback directly and in a candid, honest and effective manner
• Be dedicated to continuous improvement of own work and of the business
• Have positive attitude and strong sense of integrity

Requirements

• 1-3+ years bicycle industry or retail experience preferred
• Technology platforms: Google Apps (email, calendar, drive), Ascend RMS.

Other Notes

This position is based at an individual store location, but requires the willingness to travel to other locations or off-site events several times per year. This is a full-time or part-time position offering many benefits including health insurance, 401k program, product discounts, bike-commuter credits and other fringe benefits to those that qualify.