Bike Service Technician & Advisor - Fast, Friendly Care

Trek Bicycle Corporation; Madison (WI); On-site; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

401(k) with match

Paid company holidays

Tuition Reimbursement up to $15,000

Job summary

A leading bicycle company in Madison is seeking a Service Technician/Advisor to act as the primary contact between customers and the service department. The role involves assessing bicycle service needs, writing service tickets, and providing repair recommendations. Ideal candidates are self-motivated and possess strong communication skills. The position offers competitive healthcare benefits, a flexible work environment, and discounts on products. Join the team and help keep riders on their bikes!

Qualifications

• Must be able to lift 55 lbs. or more regularly throughout the workday.
• Eagerness to learn bicycle service methods and new technologies.
• Top-notch communication skills required.

Responsibilities

• Greet customers and assess bicycle service needs.
• Write detailed service tickets and communicate recommendations.
• Prioritize and schedule repair work with the service team.
• Recommend parts, upgrades, and maintenance packages.

Skills

Self-motivation

Customer service

Attention to detail

Communication skills

Problem-solving

Job description

A leading bicycle company in Madison is seeking a Service Technician/Advisor to act as the primary contact between customers and the service department. The role involves assessing bicycle service needs, writing service tickets, and providing repair recommendations. Ideal candidates are self-motivated and possess strong communication skills. The position offers competitive healthcare benefits, a flexible work environment, and discounts on products. Join the team and help keep riders on their bikes!