Bike Service Tech & Customer Care Advisor

Trek Bicycle; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Free life insurance & optional term

Job summary

Trek Store Beverly Hills is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and service on the spot. You’ll engage customers, install accessories, and help keep gear running flawlessly while building strong relationships with guests.

Ideal candidates demonstrate excellent hospitality, communication, and problem-solving skills, with a willingness to learn about Trek models and new technologies. Join a team focused on hospitality and service excellence.

Qualifications

• Customer-focused service orientation.
• Strong communication and listening skills.
• Willingness to learn servicing methods and new bike technologies.

Responsibilities

• Troubleshoot bike repairs and service on-site.
• Assist customers by recommending repairs and accessories.
• Install accessories on new bikes and help customers with setup.
• Build relationships with customers and represent the service department to guests.

Skills

Self-motivation

Hospitality

Communication skills

Attention to detail

Willingness to learn

Problem-solving

Job description

Trek Store Beverly Hills is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and service on the spot. You’ll engage customers, install accessories, and help keep gear running flawlessly while building strong relationships with guests.

Ideal candidates demonstrate excellent hospitality, communication, and problem-solving skills, with a willingness to learn about Trek models and new technologies. Join a team focused on hospitality and service excellence.