Bike Service Tech & Advisor — Elevate Riders’ Experience

Trek Bicycle; Lincoln (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible culture

401(k) with match/ESOP

Employee discounts

Partner retail discounts

Job summary

Trek Bicycle is seeking a Service Technician/Advisor in Lincoln, NE. You will care for bikes, troubleshoot repairs, and install accessories on the spot, while representing our brand with hospitality and expertise.

You’ll engage customers, assess issues, and recommend repairs, hoping to guide each guest to the best biking solution while learning our latest models and services. This on-site role emphasizes teamwork and service excellence.

Qualifications

• Excellent hospitality and customer service skills.
• Strong communication and problem-solving abilities.
• Willingness to learn bike servicing basics.

Responsibilities

• Care for bikes, troubleshoot repairs, and install accessories onsite.
• Be first to handle brand new models before they reach the sales floor.
• Build relationships with customers and keep their gear running smoothly.

Skills

Customer service

Communication

Hospitality

Problem solving

Job description

Trek Bicycle is seeking a Service Technician/Advisor in Lincoln, NE. You will care for bikes, troubleshoot repairs, and install accessories on the spot, while representing our brand with hospitality and expertise.

You’ll engage customers, assess issues, and recommend repairs, hoping to guide each guest to the best biking solution while learning our latest models and services. This on-site role emphasizes teamwork and service excellence.