Bike Service Specialist & Customer Care Advisor

Trek Retail Corporation; Columbus (OH); Sur place; USD 21 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health care

Dental insurance

Vision insurance

401(k) with match

Life insurance

Paid time off

Tuition reimbursement up to $15,000

Résumé du poste

Trek Store Dublin in Columbus, OH is seeking a Service Technician/Advisor to service bikes, install accessories, and deliver outstanding hospitality to customers. You will troubleshoot repairs on the spot and engage with riders to keep gear running smoothly.

As the face of the department when the Service Manager is away, you will demonstrate strong communication, leadership, and problem-solving skills, while learning the latest bike technologies and shop practices.

Qualifications

• Experience in bike service or customer-facing roles preferred.
• Strong hospitality and communication skills are essential.
• Ability to work in a fast-paced shop environment and multitask.

Responsabilités

• Troubleshoot bike repairs and service on the spot.
• Install accessories on new bikes and demo products.
• Build relationships with customers and provide excellent service.
• Act as the face of the department when the Service Manager is unavailable.
• Support the Service Manager with daily shop operations.

Connaissances

Customer service

Communication

Leadership

Problem solving

Attention to detail

Hospitality

Willingness to learn

Description du poste

Trek Store Dublin in Columbus, OH is seeking a Service Technician/Advisor to service bikes, install accessories, and deliver outstanding hospitality to customers. You will troubleshoot repairs on the spot and engage with riders to keep gear running smoothly.

As the face of the department when the Service Manager is away, you will demonstrate strong communication, leadership, and problem-solving skills, while learning the latest bike technologies and shop practices.