Bike Service Advisor & Technician

Trek Bikes; Columbus (OH); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Free life insurance & optional term

Competitive vacation package

401(k) with match and ESOP

12 weeks maternity leave with 100% pay

Paid company holidays

Tuition Reimbursement up to $15,000

Employee discounts on all product

Deep partner retail discounts

Job summary

Trek Bikes in Columbus, OH is seeking a Service Advisor to troubleshoot bike repairs, install accessories, and greet customers with a warm, helpful approach. You’ll work on-site, learn about new bike models, and build lasting relationships with riders who trust your expertise.

We value hospitality, clear communication, and a proactive attitude to keep bikes in peak condition while collaborating with the Service Manager.

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication and active listening.
• Willingness to learn bike servicing methods and technologies.

Responsibilities

• Assist customers, assess issues, and recommend repairs on-site.
• Build relationships with customers to keep gear running smoothly.
• Support Service Manager and represent the service department during absences.

Skills

Customer service

Hospitality

Communication

Problem solving

Leadership

Willingness to learn

Job description

Trek Bikes in Columbus, OH is seeking a Service Advisor to troubleshoot bike repairs, install accessories, and greet customers with a warm, helpful approach. You’ll work on-site, learn about new bike models, and build lasting relationships with riders who trust your expertise.

We value hospitality, clear communication, and a proactive attitude to keep bikes in peak condition while collaborating with the Service Manager.