Bike Service Specialist

Specialized Bicycle Components; Atlanta (GA); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental

Vision

HSA

Disability insurance

Life insurance

401(k) with match

Paid time off

Descripción de la vacante

Specialized Bicycle Components in Atlanta, GA is seeking a Service Technician to act as the rider-facing expert for technical service and in-store brand experiences. You’ll work hands-on with riders, identify needs, and guide them to the right services to keep them riding longer and better, both in-store and with remote support.

You will collaborate with staff, maintain product knowledge, and contribute to achieving sales and profitability goals while delivering exceptional rider service and a

Responsabilidades

• Greet riders and assess service needs, offering options from a service menu or tune-ups.
• Explain technical matters confidently as they relate to our bikes, acting as a brand expert.
• Provide enthusiastic, courteous customer service and help create a ‘wow’ experience.
• Accurately intake service work orders, schedule repairs, and manage rider expectations.
• Assist customers with product or service selections without bias.
• Maintain knowledge of merchandise to assist customers with accurate information as new product lines are introduced.

Descripción del empleo

Specialized Bicycle Components in Atlanta, GA is seeking a Service Technician to act as the rider-facing expert for technical service and in-store brand experiences. You’ll work hands-on with riders, identify needs, and guide them to the right services to keep them riding longer and better, both in-store and with remote support.

You will collaborate with staff, maintain product knowledge, and contribute to achieving sales and profitability goals while delivering exceptional rider service and a