Bike Shop Service Technician - Rider Experience Leader

Specialized Bicycle Components; Chicago (IL); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Competitive health care

Dental

Vision

HSA

Short and Long Term Disability

Company sponsored life insurance

Optional Term Life Insurance

Optional Critical Illness insurance

Optional Critical Accident insurance

Competitive vacation package

401(k) with match

8 Weeks paid parental leave

Paid holidays

Employee discounts

Deep partner retail discounts

Fitness & Events Reimbursement

Employee Assistance Program

Commuter Benefits

Job summary

Specialized Bicycle Components in Chicago is seeking a Service Technician to be the front line for riders, delivering expert in-store service and helping drive outstanding brand experiences. A Service Technician works directly with riders, both present and remote, to identify needs and provide quick, frictionless solutions to keep them riding longer and better.

You will collaborate with staff to maintain product knowledge, assist with bike sales through technical consulting, and deliver

Qualifications

• Bike shop / Bike mechanic experience preferred.
• Excellent communication with the ability to effectively interact with riders and team members.
• Must be able to work as business dictates which includes weekends.
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching.
• Able to lift at least 50 lbs or more and use proper lifting skills.

Responsibilities

• Meet and connect with riders, ask qualifying questions and listen to riders' needs, then give options and advice on meeting those needs from a pre‑set service menu or tune‑ups and a la cart service.
• Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert.
• Assist customers in an enthusiastic and courteous manner; provide “wow” customer service.
• Take in all service work properly and set and exceed rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.
• Advise and assist customers with their product/service selection without bias.
• Develop and maintain knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keep current as new product lines are introduced.

Skills

Bike mechanic experience

Excellent communication

Customer service

Physical fitness

Weekend availability

Tools

Lightspeed POS

Job description

Specialized Bicycle Components in Chicago is seeking a Service Technician to be the front line for riders, delivering expert in-store service and helping drive outstanding brand experiences. A Service Technician works directly with riders, both present and remote, to identify needs and provide quick, frictionless solutions to keep them riding longer and better.

You will collaborate with staff to maintain product knowledge, assist with bike sales through technical consulting, and deliver