Bike Service Technician & Advisor — Customer‑Focused

Trek Bicycle Corporation; Palm Desert (CA); Vor Ort; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health care options (PPO/HDHP)

Flexible Spending Accounts (FSA)

401(k) with match

Employee Stock Ownership Plans (ESOP)

Tuition Reimbursement

Employee discounts on all products

ESOP

Zusammenfassung

Trek Store Palm Desert is seeking a Service Technician/Advisor to service bikes, troubleshoot repairs on the spot, and install accessories. You will be the face of the department to customers when the Service Manager is unavailable.

We value hospitality, communication, and problem-solving skills, with a willingness to learn and a team-focused attitude. This role offers opportunities to work with brand-new models and build customer relationships while keeping gear running flawlessly.

Qualifikationen

• Stellar customer service chops and a willingness to learn.
• Elevated skills in communication, leadership and problem solving.

Aufgaben

• Troubleshoot repairs and service bikes on the spot.
• Install accessories customers select for their new bike.
• Support the Service Manager and be the face of the department when unavailable.
• Build relationships with customers who trust you to keep gear running smoothly.
• Deliver exceptional hospitality and a positive customer experience.

Kenntnisse

Customer service

Communication

Leadership

Problem solving

Attention to detail

Team player

Willingness to learn

Jobbeschreibung

Trek Store Palm Desert is seeking a Service Technician/Advisor to service bikes, troubleshoot repairs on the spot, and install accessories. You will be the face of the department to customers when the Service Manager is unavailable.

We value hospitality, communication, and problem-solving skills, with a willingness to learn and a team-focused attitude. This role offers opportunities to work with brand-new models and build customer relationships while keeping gear running flawlessly.