Bike Shop Service Manager — Lead & Elevate Experience

Trek Bicycle Corporation; Berkeley (CA); Sur place; USD 34 440 - 39 950; Plein temps

Avantages offerts par ce poste

Flexible and fun company culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts

Life insurance

401(k) with match and ESOP

Maternity leave with 12 weeks pay

Paid holidays

Tuition Reimbursement up to $15,000

Employee discounts on all product

Retail discounts

Résumé du poste

Trek Bicycle Corporation is seeking a proactive Service Manager for our Berkeley store. You will head the Service Center, oversee workflow, staffing, and KPIs to ensure exceptional customer experiences. As primary service advisor, you’ll blend sales with service and drive hospitality across the team.

You’ll train staff, manage costs, and maintain organized orders while delivering Trek’s signature customer care. Strong communicator with 3+ years in bike service is required.

Qualifications

• 3+ years of bicycle service center experience.
• Strong leadership and team development capabilities.
• Excellent communication skills with customers and staff.
• Ability to plan effectively and anticipate shop needs.

Responsabilités

• Lead store Service Center operations and KPI stewardship.
• Act as primary service advisor, integrating sales and service.
• Train and develop service team; motivate future leaders.
• Manage service costs, organize work orders, ensure department cleanliness.
• Write a significant portion of work orders and maintain customer communication.

Connaissances

Bicycle service

Leadership

Communication

Staffing

Description du poste

Trek Bicycle Corporation is seeking a proactive Service Manager for our Berkeley store. You will head the Service Center, oversee workflow, staffing, and KPIs to ensure exceptional customer experiences. As primary service advisor, you’ll blend sales with service and drive hospitality across the team.

You’ll train staff, manage costs, and maintain organized orders while delivering Trek’s signature customer care. Strong communicator with 3+ years in bike service is required.