Bike Mechanic & Service Excellence Champion

Sports Basement; Los Angeles (CA); Vor Ort; USD 28.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health benefits

Profit-sharing

Discount for life

Free meals

Annual flight

Outdoor trips

Rental gear

Sports reimbursements

Zusammenfassung

Sports Basement’s bike shop in Los Angeles seeks a proactive Bike Mechanic responsible for customer service, bike evaluations, and service writing. You will work with the Lead and management to ensure daily shop operations meet high standards, balance workloads, and share knowledge with customers and staff.

A passion for cycling and strong communication are essential. Starting wage ranges from $20 to $28 per hour, depending on location and experience, with opportunities for growth and learning

Qualifikationen

• Previous retail or industry experience.
• Know how to do a tubular and tubeless tire setup.
• Clear passion for cycling and advocacy for bikes.
• Knowledge of department gear and bike shop operations.
• Ability to create a WOW experience for every customer.
• Strong verbal and written communication.
• Basic computer skills.
• Flexible schedule and ability to lift 40 pounds.

Aufgaben

• Greet and assist 100% of service customers and manage work orders.
• Deliver WOW customer service using SB tools.
• Maintain clean, safe work area and organized bench.
• Educate/train floor staff on service writing and workflows.
• Ensure work is completed to the set pace and quality standards.
• Assist neighboring zones as needed and support management goals.

Kenntnisse

Retail experience

Bike knowledge

Tubular tire setup

Tubeless tire setup

Customer service

Communication

Problem solving

Self-starter

Tools

Lightspeed

Shop tools

Shop software

Shopify

Sales Saver

POS systems

Google Docs

Fiori

Jobbeschreibung

Sports Basement’s bike shop in Los Angeles seeks a proactive Bike Mechanic responsible for customer service, bike evaluations, and service writing. You will work with the Lead and management to ensure daily shop operations meet high standards, balance workloads, and share knowledge with customers and staff.

A passion for cycling and strong communication are essential. Starting wage ranges from $20 to $28 per hour, depending on location and experience, with opportunities for growth and learning