Bike Mechanic: WOW Service & Expert Repairs

Sports Basement; Berkeley (CA); Sur place; USD 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision coverage

Profit-sharing bonus

40% off gear for life

Free meals

Annual flight credit

Out of the Basement trips

Rental gear access

Sports activity reimbursement

401(k)

ESOP retirement

Flexible scheduling for students

Résumé du poste

Sports Basement in Berkeley is seeking a Bike Mechanic to join our bike shop. You will guide customers through bike evaluations, communicate work orders, and ensure high service levels using Lightspeed and SB tools. The role emphasizes teamwork, flexibility, and maintaining a clean, safe workspace.

We value passion for cycling, strong problem-solving, and the ability to lift 40 pounds as part of daily duties. Join a fun, fast-paced environment that rewards initiative and reliability.

Qualifications

• Previous retail or industry experience.
• Know how to a tubular and tubeless tire setup.
• Clear passion for cycling and an advocate for all things bikes.
• Knowledge of the gear in the assigned department.
• Ability to create a WOW experience for every customer.
• A self-starter and understand how to prioritize daily workload.
• Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
• Maintain a clean and safe work environment.
• Time management and problem-solving skills.
• Available to work during operating hours including most weekdays, weekends, and holidays.

Responsabilités

• Greet and assist 100% of service customers.
• WOW Customer Service: Make contact, meet basic needs, engage, create ambassadors.
• Communicate about work orders clearly (verbal and written).
• Utilize SB tools to deliver wow service.
• Assist in maintaining zone/department task lists and projects.
• Work in the bike shop and share knowledge with customers.
• Collaborate with Lead and Management to meet shop expectations.
• Adapt to store needs with flexibility.

Connaissances

Bike mechanics

Customer service

Communication skills

Time management

Attention to detail

Physical stamina

Outils

Lightspeed

Sales Saver

JSY

LYP

Fiori

Google Docs

Shopify

POS systems

Winterstieger

Description du poste

Sports Basement in Berkeley is seeking a Bike Mechanic to join our bike shop. You will guide customers through bike evaluations, communicate work orders, and ensure high service levels using Lightspeed and SB tools. The role emphasizes teamwork, flexibility, and maintaining a clean, safe workspace.

We value passion for cycling, strong problem-solving, and the ability to lift 40 pounds as part of daily duties. Join a fun, fast-paced environment that rewards initiative and reliability.