Bike Mechanic - Master Tech and WOW Customer Service

Sports Basement; Campbell (CA); Sur place; USD 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision coverage

Profit-sharing bonus pool

40% off products for life

Résumé du poste

Sports Basement is seeking a Bike Mechanic who will greet customers, guide them through bike evaluations, and address concerns with a positive, hands-on approach. You will work with the Lead and management to ensure daily shop operations meet performance standards and customer expectations.

The role emphasizes problem solving, teamwork, and hands-on bike work in a fast-paced shop environment. Expect to use Lightspeed and other SB tools, while maintaining a clean, safe workspace and sharing

Qualifications

• Previous retail or industry experience.

Responsabilités

• Greet and assist 100% of service customers and coordinate help as needed.

Connaissances

Retail experience

Customer service

Communication skills

Bike knowledge

Physical stamina

Outils

Lightspeed

Shop tools

Google Docs

Shopify

POS systems

Winterstieger

Sales Saver

Fiori

Description du poste

Sports Basement is seeking a Bike Mechanic who will greet customers, guide them through bike evaluations, and address concerns with a positive, hands-on approach. You will work with the Lead and management to ensure daily shop operations meet performance standards and customer expectations.

The role emphasizes problem solving, teamwork, and hands-on bike work in a fast-paced shop environment. Expect to use Lightspeed and other SB tools, while maintaining a clean, safe workspace and sharing