Bike Mechanic & Customer Experience Pro

Sports Basement; San Jose (CA); Vor Ort; USD 28.000 - 37.000; Vollzeit

Benefits dieser Stelle

Health benefits

Profit-sharing bonus

Employee gear discount

401(k) plan

ESOP program

Meals provided

Zusammenfassung

Sports Basement in San Jose is seeking a Bike Mechanic to assist customers, perform bike evaluations, and support the shop team. You will walk customers through the evaluation process, address concerns, and identify issues while maintaining a positive attitude.

This role focuses on hands-on mechanical work in the bike shop, with growth opportunities and training on Lightspeed and shop tools. Starting wage ranges from $20 to $27 per hour, DOE, and you’ll join a team committed to WOW service.

Qualifikationen

• Previous retail or cycling industry experience.
• Ability to perform tubular and tubeless tire setups.
• Clear passion for cycling and customer advocacy.
• Knowledge of gear in the assigned department.
• Strong verbal and written communication; enthusiastic customer service.
• Self-starter who can prioritize daily workload.
• Able to lift 40 pounds and stand for long shifts.

Aufgaben

• Greet and assist all service customers; call for help when needed.
• WOW customer service: engage and meet basic needs.
• Communicate work orders clearly to customers.
• Utilize SB tools (Sales Saver, JSY, LYP, Lightspeed) for service.
• Educate/train floor staff in service writing.
• Maintain clean, organized bench and work area.

Kenntnisse

Customer service

Bike mechanics

Tubular tire setup

Tubeless tire setup

Communication

Tools

Lightspeed

Google Docs

Shopify

POS systems

Winterstieger

Sales Saver

Fiori

Jobbeschreibung

Sports Basement in San Jose is seeking a Bike Mechanic to assist customers, perform bike evaluations, and support the shop team. You will walk customers through the evaluation process, address concerns, and identify issues while maintaining a positive attitude.

This role focuses on hands-on mechanical work in the bike shop, with growth opportunities and training on Lightspeed and shop tools. Starting wage ranges from $20 to $27 per hour, DOE, and you’ll join a team committed to WOW service.