Bike Mechanic Lead — WOW Customer Experience

Sports Basement; Fountain Valley (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Profit-sharing bonus pool

Employee discounts

Job summary

Sports Basement in Fountain Valley, CA is seeking a Bike Mechanic to join our in-store team. You will guide customers through the bike evaluation, address concerns, and work with the leadership to ensure daily shop operations meet expectations.

Responsibilities include greeting customers, performing service writing, and using Lightspeed and SB tools to deliver exceptional service. A positive attitude and strong teamwork are essential.

Qualifications

• Retail or cycling industry experience required.
• Strong communication and problem solving skills.
• Ability to create a WOW customer experience.

Responsibilities

• Greet and assist 100% of service customers; guide them through the process.
• Deliver WOW customer service using SB tools.
• Communicate clearly work orders and status to customers and staff.
• Maintain clean, organized bench and work area; train floor staff as needed.
• Assist in daily shop operations and zone management as needed.

Skills

Retail experience

Customer service

Communication

Cycling knowledge

Problem solving

Tools

Lightspeed

Sales Saver

JSY

LYP

Job description

Sports Basement in Fountain Valley, CA is seeking a Bike Mechanic to join our in-store team. You will guide customers through the bike evaluation, address concerns, and work with the leadership to ensure daily shop operations meet expectations.

Responsibilities include greeting customers, performing service writing, and using Lightspeed and SB tools to deliver exceptional service. A positive attitude and strong teamwork are essential.