Bi Lingual Customer Service Representative

American Food Service Depot; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Paid time off

Competitive compensation

Career growth opportunities

Career Growth Opportunities

Job summary

A food service company in Philadelphia is seeking a Customer Service Representative to join its team. The role involves communicating with customers, processing requests, and ensuring great service experiences. Ideal candidates are friendly, calm under pressure, and computer savvy. Responsibilities include facilitating sales interactions and documenting customer interactions. A high school diploma/GED and customer service experience are preferred.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Money handling experience.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Interact with on site customers to facilitate sales.
• Identify the reason for the customer’s call and provide solutions.
• Document all customer interactions.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Excellent phone communication

Verbal communication skills

Computer savvy

Active listening techniques

Time management

Money handling

Organizational skills

Computer literacy

Education

High school diploma/GED

Tools

Customer management software

Point of Sale

Job description

Benefits

• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Interact with on site customers to facilitate sales
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Money handling experience
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively