BI Delivery & Operations Leader — Operational Excellence

MAXIMUS

Lebanon (NH)

On-site

USD 50,000 - 65,000

Full time

10 days ago

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Job summary

MAXIMUS is seeking a Delivery Coordinator to support end-to-end BI and data delivery within a large, complex organisation. You will maintain delivery plans, trackers, and status updates, highlight risks, and escalate issues to BI leadership.

You will coordinate across BI, performance, data, and technology teams, apply delivery frameworks, monitor incidents and risks, and drive continuous improvement in agility and operational stability across the function.

Qualifications

Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
Demonstrable experience ensuring operational stability, including managing incidents, risks, dependencies, and service continuity.
Experience leading or coordinating operational teams, such as BI Administrators or support functions, to deliver reliable day-to-day service.
Strong stakeholder communication skills, with the ability to provide clear delivery updates, manage expectations, and maintain confidence in delivery outcomes.
Ability to identify delivery inefficiencies and implement improvements to processes, tooling, or ways of working.

Responsibilities

Supports delivery activities by maintaining plans, trackers, and status updates.
Ensures agreed tasks progress in line with plans and highlights slippage or risks promptly.
Works with BI managers and delivery leads to support timely execution of agreed work.
Maintains delivery schedules, capacity views, and workload trackers to inform planning discussions.
Provides accurate inputs to planning discussions led by BI leadership.
Supports transparency by producing clear, up-to-date delivery information.
Applies agreed delivery frameworks, standards, and ways of working.
Supports governance processes by maintaining documentation and delivery artefacts.
Ensures reporting and delivery activities align with agreed controls and expectations.
Leads and supports BI Administrators, enabling high-quality operational delivery.
Creates the conditions for BI Engineers and Managers to focus on building capability and insight.
Encourages collaboration, accountability, and shared ownership across teams.
Identifies recurring delivery or operational issues and supports documentation of improvement opportunities.