Beverage Retail Team Lead — Service & Sales

totalwine; Folsom (CA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k)

HSA / FSA

Disability & life insurance

Parental leave

Pet insurance

Insurance discounts

College tuition assistance

Career development & product training

Consumer classes

& More!

Job summary

Total Wine & More in California is seeking a Store Supervisor to support store operations and build a high-sales, service-driven culture. You will lead the service team, coach staff, and ensure compliant, safe operations while delivering best-in-class guest experiences.

The role requires 1–3 years of experience with at least 1 year in a supervisory capacity in retail, excellent interpersonal skills, and familiarity with POS and inventory software.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ year of supervisory experience in retail.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS and inventory software.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver KPIs.
• Deliver outstanding customer service by leading by example and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player

Customer issue resolution

POS familiarity

Inventory software

Education

High school diploma or equivalent

Tools

Point-of-Sale Systems

Inventory Management Software

Job description

Total Wine & More in California is seeking a Store Supervisor to support store operations and build a high-sales, service-driven culture. You will lead the service team, coach staff, and ensure compliant, safe operations while delivering best-in-class guest experiences.

The role requires 1–3 years of experience with at least 1 year in a supervisory capacity in retail, excellent interpersonal skills, and familiarity with POS and inventory software.