Beverage Operations Lead: Service & Training

Mountaineer Casino; New Cumberland (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

Mountaineer Casino is seeking a Beverage Supervisor responsible for training and directing the Beverage Staff to ensure guest satisfaction.

You will oversee bartenders, bar backs, and beverage servers, monitor daily budgets and labor, and ensure compliance with policies, safety regulations, and WV Racing licensing requirements. The role requires strong communication and teamwork in a fast-paced casino environment.

Qualifications

• Excellent communication and polite presentation.
• Ability to work as part of a team.
• Read, write and understand simple instructions.
• Working knowledge of MS Office.
• Available to work all shifts.
• Able to work in a fast-paced and stressful environment.
• Must be at least 21 years old.
• Able to pass a background check and obtain WV Racing License.

Responsibilities

• Lead and supervise beverage staff (bartenders, bar backs, servers) to ensure guest satisfaction.
• Monitor budgets and labor control daily.
• Ensure compliance with Mountaineer Casino policies, SOPs, health and safety regulations including OSHA.
• Oversee beverage inventory and ordering.
• Train, discipline, and evaluate beverage staff.
• Direct beverage gaming floor operations (opening/closing, cut-offs, cleaning).
• Maintain customer service standards and teamwork across the Beverage Dept.

Skills

Communication skills

Teamwork

Reading and writing simple instruction

MS Office proficiency

Shift flexibility

Attention to detail

Age 21+

Background check readiness

Education

High School Diploma or equivalent

Two years beverage experience

Tools

MS Office

Job description

Mountaineer Casino is seeking a Beverage Supervisor responsible for training and directing the Beverage Staff to ensure guest satisfaction.

You will oversee bartenders, bar backs, and beverage servers, monitor daily budgets and labor, and ensure compliance with policies, safety regulations, and WV Racing licensing requirements. The role requires strong communication and teamwork in a fast-paced casino environment.