Beverage & Food Service Shift Lead

Boyd Gaming; Vinton (VA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Boyd Gaming is seeking a beverage service supervisor to oversee restaurant shifts, ensure prompt guest service, and maintain beverage operation standards. The role requires supervision of staff, adherence to policies, and timely handling of complaints.

You will coordinate inventories, support evaluations, and ensure proper uniforms and procedures are followed, contributing to a high-quality guest experience in a fast-paced casino environment.

Qualifications

• Must be at least 21 years of age.
• Associate's degree in a related field, or one (1) year of related experience preferred.
• Must be able to stand and walk for majority of shift.
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsibilities

• Maintain daily employee work station and break schedules.
• Ensure prompt and courteous service to customers.
• Monitor employee compliance with established service standards.
• Greet and communicate with guests in a friendly and courteous manner.
• Oversee the service operation of restaurant during assigned shift.
• Ensure beverage shift operations are opened and closed properly and on time.
• Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
• Resolve guest complaints in a professional and timely manner.
• Requisition and maintain control of all inventories.
• Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
• Coordinate cleaning and repairs of beverage outlets.
• Perform related administrative and reporting duties.

Skills

Customer service

Communication skills

Standing/walking

Licensing/certifications

Education

Associate's degree or equivalent experience

Job description

Boyd Gaming is seeking a beverage service supervisor to oversee restaurant shifts, ensure prompt guest service, and maintain beverage operation standards. The role requires supervision of staff, adherence to policies, and timely handling of complaints.

You will coordinate inventories, support evaluations, and ensure proper uniforms and procedures are followed, contributing to a high-quality guest experience in a fast-paced casino environment.