Beverage & Eatery Operations Supervisor

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

PENN Entertainment in West Virginia invites you to join our Beverage Operations team as a Beverage Supervisor on a designated shift. You will oversee staff, enforce service standards, and collaborate with other departments to deliver high-quality beverage experiences for guests.

The role requires associates degree, 2+ years beverage or supervisory experience, and strong communication and Excel skills. You may assist with budgets, scheduling, inventory, and events, while ensuring compliance and

Qualifications

• Associates degree (A.A.) in related field; two years beverage or equivalent experience, or equivalent combination of education and experience.
• Prior gaming experience preferred.
• Minimum of two years supervisory experience.

Responsibilities

• Supervise staff and daily management of designated shift; monitor performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Assists in establishing product menu and records product inventories.
• Maintains beverage department policies and procedures to control beverage and labor costs while maintaining quality.
• Coordinates with other departments to align beverage operations and correct problems on designated shift.
• Assists with providing support for special events when necessary on designated shift.
• Monitors inventory of all beverage product.
• May assist in the budget process for the department; reports budget concerns to manager.
• Promotes and demonstrates superior customer service per standards and programs.
• Assists Manager with administrative duties, as needed.
• Ensures compliance with all regulatory requirements and reports issues to management.
• Maintains confidentiality in all departmental and company matters.

Skills

Supervisory experience

Excellent verbal and written

Microsoft Office proficiency

Customer service oriented

Report writing

Education

Associates degree in related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

PENN Entertainment in West Virginia invites you to join our Beverage Operations team as a Beverage Supervisor on a designated shift. You will oversee staff, enforce service standards, and collaborate with other departments to deliver high-quality beverage experiences for guests.

The role requires associates degree, 2+ years beverage or supervisory experience, and strong communication and Excel skills. You may assist with budgets, scheduling, inventory, and events, while ensuring compliance and