SUPERVISOR-BEVERAGE

Mountaineer Casino; New Cumberland (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

Mountaineer Casino is seeking a Beverage Supervisor responsible for training and directing the Beverage Staff to ensure guest satisfaction.

You will oversee bartenders, bar backs, and beverage servers, monitor daily budgets and labor, and ensure compliance with policies, safety regulations, and WV Racing licensing requirements. The role requires strong communication and teamwork in a fast-paced casino environment.

Qualifications

• Excellent communication and polite presentation.
• Ability to work as part of a team.
• Read, write and understand simple instructions.
• Working knowledge of MS Office.
• Available to work all shifts.
• Able to work in a fast-paced and stressful environment.
• Must be at least 21 years old.
• Able to pass a background check and obtain WV Racing License.

Responsibilities

• Lead and supervise beverage staff (bartenders, bar backs, servers) to ensure guest satisfaction.
• Monitor budgets and labor control daily.
• Ensure compliance with Mountaineer Casino policies, SOPs, health and safety regulations including OSHA.
• Oversee beverage inventory and ordering.
• Train, discipline, and evaluate beverage staff.
• Direct beverage gaming floor operations (opening/closing, cut-offs, cleaning).
• Maintain customer service standards and teamwork across the Beverage Dept.

Skills

Communication skills

Teamwork

Reading and writing simple instruction

MS Office proficiency

Shift flexibility

Attention to detail

Age 21+

Background check readiness

Education

High School Diploma or equivalent

Two years beverage experience

Tools

MS Office

Job description

SUMMARY

Responsible for the training, supervision and direction of the Beverage Staff to achieve guest satisfaction.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Commitment to delivering excellent customer service.
• An understanding of the POS System.
• Daily monitoring of budgets and labor control.
• Daily direction of the beverage staff: bartenders, bar backs and beverage servers.
• Insure the Beverage Dept. is in compliance with Mountaineer Casino’s policies, procedures, SOP’s, health and safety regulations including OSHA.
• Responsible for supervising the Beverage Gaming Floor for but not limited to: cut offs, opening/closing procedures, the cleaning of the bars and making sure that all inventory is put away at the end of the night.
• Responsible for Beverage inventory/orders.
• Assists in training, discipline, and evaluation of beverage department employees.
• All other duties as assigned.

REPORTING LINE

You will report directly to the Manager of F&B Operations then to the Director of F&B.

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and present a neat appearance at all times.
• The ability to work with others as a team in an efficient manner.
• You will need the ability to read, write and understand simple instruction.
• Must have working knowledge of MS Office.
• You will need to be available to work all shifts.
• The ability to work in a fast –paced environment and stressful situations.
• You must be at least 21 years old.
• You also must be able to pass a background investigation and obtain and maintain a WV Racing License.

EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent. Must have two (2) years’ experience in the Beverage field.

CERTIFICATES, LICENSES, REGISTRATIONS

OTHER SKILLS/ABILITIES

Helpful to be TIPS and Food Handlers certified, if not training will be provided.

PHYSICAL DEMANDS

You will need to be able to stand or sit for prolonged periods of time. The ability to push, pull, kneel, twist, carry and lift up to 30 lbs.

WORK ENVIRONMENT

Will be exposed to working in a noisy, smoke/secondary smoke environment and seasonal elements.