Showroom Director

The Watches of Switzerland Group; Pittsburgh (Allegheny County); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Comprehensive training

Career growth potential

Staff purchase discounts

Job summary

The Watches of Switzerland Group is seeking a Showroom Director in the United States to lead a luxury showroom, drive exceptional client experiences and deliver against the business plan. You will manage a high-performing team, coach staff, and ensure costs stay within budget while maintaining brand image.

Schedule flexibility, including evenings and weekends, is required. Strong product knowledge and CRM skills are essential to sustain performance and client relationships.

Qualifications

• Considerable retail management experience, ideally luxury.
• Proven delivery of sales and process performance.
• Jeweler or watch product knowledge.
• External jeweler or retail qualifications.
• Track record of sales achievements.
• Ability to develop and implement business strategies within budgets.
• Manage operating costs with efficiency improvements.
• Strong numeracy for sales performance analysis.
• Lead, mentor and coach showroom staff.
• Proven management achievements.
• IT literacy; CRM and networking experience.
• Willingness to work long hours when required.
• Readiness to lift packages/standards as needed.
• Ability to stand for long periods.

Responsibilities

• Lead and manage a high performing showroom team.
• Deliver exceptional client experience and sales targets.
• Develop and execute the showroom business plan within budget.
• Coach and develop staff to maximise potential.
• Maintain streamlined processes and policies.
• Communicate across business units and manage stakeholder expectations.
• Be entrepreneurial, anticipate challenges and seize opportunities.
• Occasionally work long hours and handle physical tasks.

Skills

Retail management

Sales performance

Watch/jewelry knowledge

External jeweler qualifications

Sales results

Business strategy

Budgeting

Cost control

Numerical analysis

Team leadership

Mentoring/coaching

IT literacy

CRM skills

Flexibility

Physical stamina

Job description

Job Purpose

Reporting to Regional Director, the Showroom Director acts as a focal point within the business. The pace is fast moving and dynamic and you must ensure the showrooms delivery of exceptional client experience whilst achieving company objectives by planning and executing the showroom business plan; making clear the objectives and required outstanding performance delivery keeping all costs and controls within budget. Leading and managing a high performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential you will also identify the motivational tactics required for this purpose. You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved ensuring a streamlined, client orientated business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the showrooms professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities, and responding to these effectively.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Considerable retail management experience ideally within a luxury environment
• Evidence of performance delivery against sales and process
• Jeweler or watch product knowledge
• External Jeweler or Retail qualifications
• Proven track record of sales achievements
• Ability to develop and implement business strategies and work to budgets
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements
• Highly numerate with ability to understand and analyses sales performance
• Leading, mentoring, and coaching members of a high performing showroom
• Proven track record of management achievements
• IT literate
• Evidence of CRM and networking
• May be required, occasionally, to work exceptionally, long hours
• May be required to lift packages / boxes
• May be required to stand up for long periods of time

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

• In return for your commitment to excellence, we offer:
• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.