Bespoke Diamond Jewelry Designer & Sales Specialist

Frank Darling; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Equity compensation

Insurance

401k

Paid Time Off

Performance-based bonuses

Pre-Tax commuter benefits

Employee discounts

Job summary

Frank Darling, a female-founded fine jewelry brand, seeks a Diamond Jewelry Sales Specialist (Bespoke Designer) to join on-site in Brooklyn. You will guide clients through stone selection, translate inspiration into design, and create a confident, personalized experience from first hello to final sparkle.

The role requires 3+ years of luxury jewelry sales, exceptional communication, empathy, and the ability to manage 100+ inquiries daily.

Qualifications

• Strong knowledge of fine jewelry styles and trends.
• Empathetic and professional sales approach.
• Able to handle 100+ messages per day.
• 3+ years of sales experience in jewelry or luxury.
• GIA degree a plus.
• Excellent communication skills.
• Able to learn new software quickly.

Responsibilities

• Respond to inbound calls, chats, and emails.
• Guide clients through stone selection and ring purchase.
• Provide feedback on diamonds and real-time recommendations.
• Show diamonds via video chat and in person; compare options.
• Meet sales goals and close sales.
• Work with house gemologist to source diamonds.
• Maintain and nurture client relationships.

Skills

Fine jewelry knowledge

Sales experience

Customer service

Empathy and professionalism

Communication skills

Detail-oriented

Multitasking

Proactive problem solving

Learn new software

Education

GIA certification (preferred)

Tools

Adobe Illustrator

Job description

Frank Darling, a female-founded fine jewelry brand, seeks a Diamond Jewelry Sales Specialist (Bespoke Designer) to join on-site in Brooklyn. You will guide clients through stone selection, translate inspiration into design, and create a confident, personalized experience from first hello to final sparkle.

The role requires 3+ years of luxury jewelry sales, exceptional communication, empathy, and the ability to manage 100+ inquiries daily.