Bespoke Designer | Jewelry Sales Specialist

Frank Darling; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Equity compensation

Insurance

401k

Paid Time Off

Performance-based bonuses

Pre-Tax commuter benefits

Employee discounts

Job summary

Frank Darling, a female-founded fine jewelry brand, seeks a Diamond Jewelry Sales Specialist (Bespoke Designer) to join on-site in Brooklyn. You will guide clients through stone selection, translate inspiration into design, and create a confident, personalized experience from first hello to final sparkle.

The role requires 3+ years of luxury jewelry sales, exceptional communication, empathy, and the ability to manage 100+ inquiries daily.

Qualifications

• Strong knowledge of fine jewelry styles and trends.
• Empathetic and professional sales approach.
• Able to handle 100+ messages per day.
• 3+ years of sales experience in jewelry or luxury.
• GIA degree a plus.
• Excellent communication skills.
• Able to learn new software quickly.

Responsibilities

• Respond to inbound calls, chats, and emails.
• Guide clients through stone selection and ring purchase.
• Provide feedback on diamonds and real-time recommendations.
• Show diamonds via video chat and in person; compare options.
• Meet sales goals and close sales.
• Work with house gemologist to source diamonds.
• Maintain and nurture client relationships.

Skills

Fine jewelry knowledge

Sales experience

Customer service

Empathy and professionalism

Communication skills

Detail-oriented

Multitasking

Proactive problem solving

Learn new software

Education

GIA certification (preferred)

Tools

Adobe Illustrator

Job description

Job Description

Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.

We’re looking for a Diamond Jewelry Sales Specialist (Internally called a Bespoke Designer) to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle.

Key Duties and Responsibilities:

• Respond quickly to inbound phone calls, chats, and emails.

• Guide clients through the process of choosing a stone and finalizing the ring purchase.

• Confidently provide feedback on the diamonds clients select from our website.

• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.

• Create a welcoming and exciting in person experience for clients

• Advise clients on the four c's

• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite

• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection

• Empower clients to feel confident in their once-in-a-lifetime purchase

• Meet sales goals and close sales efficiently

• Show diamonds over video chat and in person, and articulate the differences between different options

• Work with the house gemologist to source, select, and present diamonds

• Maintain and nurture client relationships as the main point of contact for all sales

Requirements and Experience:

• Strong knowledge of fine jewelry styles and trends

• A keen eye for detail and a high level of empathy and professionalism

• Ability to work proactively and think creatively to solve problems as they arise

• Organized and comfortable multitasking and juggling many client requests at once

• Able to learn new computer programs efficiently and effectively

• Able to manage inbound messages, over 100+, per day

• 3+ years of sales experience in jewelry, bridal, or luxury sales

• Extremely detail-oriented

• Excellent communication skills

• GIA Degree a plus, but not required

• Jewelry fabrication or design experience is a plus, but not required

• Adobe Illustrator experience is a plus, but not required

Job Details:

• Full-time on-site role located in Brooklyn/Williamsburg NYC

• Office hours are 10AM to 6PM

• Available schedules: Thursday - Monday

• Salary: 60K+, 70-85K OTE

Benefits:

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.

• Insurance. Medical and dental insurance kicks in on the first day of your 2nd month!

• 401k. Optional 401k program.

• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge

• Performance-Based Bonuses. Monthly bonus for achieving sales targets

• Pre-Tax Commuter Benefits.

• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.